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Version: V11

Agents Overview

Agents in VIDIZMO provide a conversational interface that allows users to interact with AI-powered workflows and organizational knowledge. They act as the entry point for asking questions, retrieving information, and triggering automated action without requiring users to understand how workflows or AI services are implemented.

This article explains what agents are used for and how agent-related tasks are organized, helping you decide when and how to use them.

For details on how agents work internally, see Agents.

What Agents Do​

Agents are designed to simplify user interaction with AI capabilities in VIDIZMO. They enable users to engage with workflows and indexed content using natural language instead of manual navigation or configuration.

Common use cases include:

  • Answering questions using portal content and indexed data
  • Guiding users to relevant videos, documents, or collections
  • Supporting operational tasks through conversational workflows
  • Providing consistent, branded AI responses across experiences

Agents focus on user interaction and response delivery, while workflows handle processing logic behind the scenes.

Where Agents Are Available​

Agents can be accessed in multiple contexts, depending on how they are configured.

In the VIDIZMO Portal​

Agents can be made available directly within a portal, allowing users to interact with AI from the VIDIZMO interface. Portals can include:

  • A global agent that acts as the default experience
  • Additional agents designed for specific audiences or purposes

Embedded in External Applications​

Agents can also be embedded outside the portal using an embed code. This allows organizations to expose AI-powered interactions on external websites or applications while still using VIDIZMO workflows and content.

Working with agents typically involves the following types of tasks:

  • Creating and configuring agents
  • Managing existing agents and updating their settings
  • Defining default agents for portals
  • Associating agents with workflows
  • Embedding agents in external applications
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